Documents stuck with 'Document Export In Progress' status

If a number of documents have been scanned in as a single batch, they will not export out of the system until all documents in the batch have been verified — regardless of whether they have been separated in Capture. To check whether this is the cause, look at the Track ID of the documents in the Processing area. A batch shows the tracking ID followed by a slash and the page number — for example, if five documents are scanned they will have a tracking ID followed by /1, /2, /3 and so on. Once all documents in the batch have been verified, the export will be processed. An invoice can also become stuck if it is a duplicate of one that has already been exported. A network error may cause a second upload of the same invoice, which will then become stuck trying to export. Click the **eye icon** on the document's History tab to check for duplicates. Once the network is operating normally and the original has exported, delete any stuck duplicates. If all documents in the batch have been verified, check that the **Access Readsoft Broker** Windows service has been started. This runs on a server within your organisation and will need to be checked with your IT team. If IT have checked the broker service and confirmed:

This can also be caused by firewall settings. Ensure that traffic goes to https://document.accessacloud.com rather than an IP Address. Also, if IP addresses are used then permit our public address blocks in order to account for any future changes, these are:

For further assistance, see Get support in Access Capture .