The Access Capture integration service runs on a PC on your organisation's network (or in the cloud if you are an Access Hosted client). It uses a set of configuration files, including **Readsoft Broker Service.exe.config**, which stores the connection properties to your databases. This error occurs when at least one database in the config file cannot connect. Common causes include:
The Login account User credentials have changed
The SQL Server which hosts the Database has moved
The Database is offline or has changed name
To resolve this, you will need your IT team to access and update the service config files. The steps below explain how to navigate the broker service config file — your IT team may also need to identify the root cause of the connection failure.
Log in to the PC that hosts the Access Capture Broker Service.
The Broker Service is a Windows service and will appear in the Services.msc of the PC.
You are looking for a ReadsoftBrokerService which will have the Description Access Readsoft Broker service processes documents from Readsoft Online into Access products.
Locate the service using the above information, then open the file location of the service.
Open the file Readsoft Broker Service.exe.config in Notepad.
Search in the file for <company name=".
This will take you to the first 'Database' connection property.
It is nested in the opening <company and closing </company> XML tags.
You should also see a <add key="SqlServerName along with other XML tags relating to the Database, Login user credentials.
You should ensure that all the relevant details in the XML tags are correct or updated if invalid.
Once you are sure it's correct save the file (make a backup first if need be)
Restart the service to apply the changes.
If you are an Access Hosted Client or are not able to access your Broker Service files, or need assistance - see Get support in Access Capture .