This error in Access Capture means the Access Document Manager login details stored in the Readsoft Broker config file have expired. Documents sent to Dimensions are flagged as Document Not Exported. If you host your own environment, update the config file directly:
Connect to the server where the Readsoft service is running.
Open Services.
Locate the Readsoft Broker service or Access Readsoft Broker service.
Right-click the service and click Properties.
Copy the File Path, then open File Explorer.
Paste the File Path, removing the service executable filename to navigate to the folder.
Open the Readsoft Broker Service config file for editing.
Scroll to the ADM section. You will see UserID, Username, and Password fields:
The UserID is the user's Dimensions UserID.
The Username is the Workspace email address for that user (if you use Access Documents in Workspace).
The Password is the Workspace password.
Once updated, stop and start the service in Services.
Once done, all new transactions will send their documents to ADM without this error.