This is usually caused by one of three things:
The Broker service which transfers the invoices to Dimensions is not running (most likely)
Not all invoices in the batch have been Verified
The Broker Service used by Capture is not configured for all buyers
If you are Hosted by Access, restarting the Broker service will need to be done by the support team. See Get support in Access Capture and reference the title of this article. To resolve this when not hosted by Access:
On the server running the Broker service, launch the Services application.
Locate and click the Access Readsoft Broker service.
If Running does not appear in the Status column, click Start or the green Start triangle button.
Capture will not send any of the processed documents from a batch until every document in the batch has been verified. The end of a document's TRACK ID is in the format /. You can check the status of a batch's documents as follows:
Log in to Capture.
Click Explore, Documents
Note the last part of the TRACK ID after the '-'.
Check that each document in the batch has been verified and verify any that have not.
When all documents in a batch have been verified then they will export to Dimensions.
Finally, if the Broker service is only set to handle an original set of Buyers, but new ones have been added since, then documents may be showing with a status of Document Export in Progress; to resolve this:
Log in to Capture as an administrator.
Click Account, User Management, Users
Locate and click the <companyName>.Broker.Service user
On the resulting screen, click the Buyer Access tab
Click Edit
Click the All buyers (current and future) radio button
Click Save and Close