If new suppliers are not appearing in Access Capture, start by checking the Kofax AP Essential Connect service configuration — this is the most common cause.
Note: This does not apply to Access Financials, support will need to investigate this for you
Step 1 — Check the Kofax AP Essential Connect configuration
Run the Kofax AP Essential Connect application (called Readsoft Online Connect in older versions) from the Windows menu.
Click Configure.
Click Next several times until you reach the page showing the Master Data upload location.
Ensure the File name is set to something meaningful for each type of master data being uploaded.
Ensure all three checkboxes in the top right are selected.
Click Next until you reach the final screen, then click Save.
The change will be sent to the named files and uploaded to Capture. This generally runs every few minutes — wait a few minutes and check whether the supplier now appears.
If the Kofax AP Essential Connect service is out of date, restarting the application will update it.
Step 2 — Check the master data sync conditions
If the Kofax service is correctly configured but new suppliers are still not appearing, four conditions must all be met for the master data sync to run:
The Readsoft Broker Service is running on the host PC
The host PC can access https://acloud.readsoftonline.com
The service's .config files include all Buyers configured in Access Capture
All databases referenced in the .config files are accessible
For step-by-step checks on each condition, see the Supplier master data not synchronised with Access Capture article.
Still not resolved — raise a support case
If both steps above have been completed and new suppliers are still not appearing, raise a support case and include the following:
The name(s) of the suppliers not appearing in Capture
Which Buyer in Access Capture the supplier should appear under
Which steps above you completed and the outcome of each
Whether this started after a specific change — such as a new installation, Kofax update, or database change
Any error messages shown by the Kofax AP Essential Connect service