By default, the Access Capture integration uploads Suppliers (also known as the Master Data) every 24 hours at a specified time.
This will only happen if the following conditions are met:
The service is running.
The PC (which the service is running on) can access https://acloud.readsoftonline.com.
The service's .config files match all the Access Capture Buyers in https://acloud.readsoftonline.com.
All databases configured within the .config files are accessible by the Access Capture service.
Use the following checks to determine if the conditions above are met.
⚠️ Important: You may need the help of your IT team for the following checks.
1. Check that the Access Capture Service is running .
The Access Capture Service will be running on one PC only.
It is a Windows service and will appear in the services.msc console of the PC it was installed to.
It is sometimes installed with different display names. But should contain Readsoft Broker Service in its name.
2. Confirm that the PC can access https://acloud.readsoftonline.com.
This assumes you have established that the service is running. On the PC with the service running on it, enter the url into Internet Explorer.
3 and 4. Check the .config files
If the website is accessible, it's now time to check the .config files
From the services console check the properties of the Access Capture Service and locate the directory of the service's .config files. The default location is: "C:\Program Files (x86)\Access Applications\Access ReadSoft Online Integration"
On the directory of the Access Capture Service look for and open the Readsoft Broker Service.exe.config file. The file is written in XML and there are various XML tags
Look at the tags inside the <company> </company> tags. There may be multiple <company> </company> tags.
You need at least one <company> </company> tag (including attributes) for each Buyer in Access Capture.
You can identify which <company> </company> tag goes to which buyer by looking for the attribute buyerName="{buyerName}".
Also, inside each of the <company> </company> tags will be the following attributes:
<add key="SqlServerName" value="{sqlServerName}"></add>
<add key="DatabaseName" value="{databaseName}"></add>
<add key="DatabaseUserName" value="{userName}"></add>
<add key="DatabasePassword" value="{password}"></add>
These must be correct and be able to access the SQL Server.
Still not resolved? Request a manual resync
If you've completed all the checks above and supplier data is still not synchronising, the issue requires a manual resync by the Access Capture support team. Self-service troubleshooting cannot trigger a resync directly — this needs to be actioned by our team.
When raising a support case, include the following so the team can action your request without needing to follow up:
The name(s) of the affected supplier(s)
Which Buyer in Access Capture the supplier should appear under
Which of the four checks above you completed, and the outcome of each
Any error messages observed during the checks
The date you first noticed the supplier was missing or not updating
To raise a case, see Get support in Access Capture. Reference the title of this article and include the details listed above — this allows the support team to locate the correct database and trigger the resync without needing to request further information.