You can update the password used for the integration by completing the following steps (you may need assistance from your IT department to process this update).
If you are an Access Hosted Client, see Get support in Access Capture and reference the title of this article.
Log in to the system that runs the 'Access Readsoft Broker Service' Windows service.
Go to Windows Explorer and navigate to the program files for the broker application (this is usually C:\Program Files (x86)\Access Applications\Access ReadSoft Online Integration).
Find the 'Readsoft Broker Service.exe' config file (note this will list the 'Type' as 'CONFIG').
Open this file in notepad.
Locate the section in the file for <ADM>.
Find the line stating <add key='Password" value=.
This will contain the ADM password being used by the integration. Change this to be correct.
Once you have made the change and saved the file, go to Services on the system.
Find the 'Access Readsoft Broker Service' and Restart the service.
Your integration password has now been updated. ⚠️ Warning: Re-verifying documents that had the Document Export Failed error will result in a duplicate entry in Dimensions. You may therefore need to delete the first entry, which was processed without an ADM document attached.