If documents you have emailed to Access Capture are not appearing in the processing queue, use the checks below to identify the cause.
Check the email address you sent to against the email input addresses configured within Capture.
Check the email has been sent by your mail server and has not been blocked.
Access Capture accepts files from a specific list of file types.
Check for any 'discarded' email alerts from Access Capture.
For a complete list of supported file types, see the article on discarded email responses from Access Capture.
Often there may be a delay in the time Access Capture received the email to when the documents are ready for processing.
There have been instances where Microsoft updates were applied to email servers which prevented emails being sent to Capture and several other email addresses so please check to see if all other emails are arriving as expected.
If you are still experiencing issues, check the Kofax status page at https://status.kofaxcloud.com/ to confirm there is no outage. If the issue persists, see Get support in Access Capture and reference the title of this article. Include details of the email or invoice, including the time it was sent and its contents.