Access Capture accepts emails sent only to those email addresses, as configured in the email input addresses within Capture.
Check the Email address you have sent to with the Email Input addresses configured within Capture
Check the Email has been sent by your mail server and has not been blocked.
Access Capture accepts files from a specific list of file types.
Check for any 'discarded' email alerts from Access Capture
For a complete list of file types Access Capture can accept; please refer to our article on Access Capture: Discarded email response from Access Capture after email input.
Often there may be a delay in the time Access Capture received the email to when the documents are ready for processing.
There have been instances where Microsoft updates were applied to email servers which prevented emails being sent to Capture and several other email addresses so please check to see if all other emails are arriving as expected.
If you're still experiencing issues, please Please check the following link to see if this is an issue with Kofax https://status.kofaxcloud.com/
If this has resolve this issue Support will need to log this with Kofax for further investigation. Therefore please see the following Get support in Access Capture and reference the title of this article and please include of the email/invoice (time and what content sent).