If invoices you have sent or uploaded to Access Capture are not appearing for processing, check the file type and validation status below. Only the following file types are accepted:
JPEG, JPG.
PDF version 1.3 to 1.7 (XFA documents and PDF portfolios are not supported).
PNG.
TIFF, TIF.
If your file format is anything other than those listed above, it is likely failing the batch validation process. When sending via email, Capture performs the following checks in order:
Check that the attachment is a supported file format (see above).
The next step is Batch input validation. Valid batches are processed in the normal way. Invalid batches are accepted in Capture, but will show with the Input failed status.
Invoices with Input failed may have failed due to the following reasons:
The batch contains only blank pages.
The batch contains two leading blank pages, and an odd number of total pages.
Corrupted file.
Email attachment validation rules can have one of three possible outcomes:
Valid attachment — a file type that Access Capture can process and read.
Invalid attachment — a file type Access Capture can accept, but the file is corrupt.
Unsupported attachment — a file type Access Capture cannot process, or an image that is too small (height less than 1,000 pixels) or too large (maximum 10,000 by 10,000 pixels).
Some documents can cause Capture to silently fail even if the attachment type is valid — this can happen when pages contain content such as photographs that Capture cannot process. If this is the case, try editing the original attachment to remove the problem page, or ask the supplier to provide the attachment without those pages. There have also been cases where the internal font used in a PDF is unreadable by Capture — asking the supplier to resave the PDF can resolve this. A PDF can also contain pages of different sizes, and if any exceed the maximum dimensions, the entire document will be rejected even if the file size and page count are within limits. If none of the above has helped, contact our support team.