Unable to access Capture from Access Evo. Error 'There was a problem handling your request'

This problem may be experienced by users who have the Two-factor authentication setting enabled on their Evo Account.
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It is likely that in the web browser you are using and logged in to Evo, that there is a communication error or issue with the validity of the 'token' which is generated when you initially confirmed the Two-factor authentication prompt on signing in to Evo.
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To resolve this, you need to 'force' another Two-factor authentication prompt on signing in to Access Evo.
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To do this, simply sign in to Access Evo from a new browser or another PC and when prompted to, enter your two-factor authentication.
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This should reset any issues with the 'token' and validity of the 'token' and allow you access to Capture once again.