This problem can often be due to the Total Sum of the Detail Lines not equal to the Header value of the invoice. Dimensions checks the Imported Invoice and compares the Sum of the Line Gross value to the Imported Invoice's Header Gross value. If there is even a slight discrepancy the insert of Line Items fails and the line details are stuck in a temporary table in the SQL Database.
Another reason for this can be that the invoice contains detail lines having different rates of VAT but the entered details in Capture do not record this and so a single rate of VAT will be applied to the invoice which Dimensions will reject. The solution for this is to ensure that there is at least one detail line entered which represent the figures for that specific VAT rate - either enter the VATRate or the VATValue for each detail line to ensure that the VAT information on the invoice is sent to Dimensions. If either the VATRate or VATValue column is missing from your detail lines in Capture then please see the following Get support in Access Capture and reference the title of this article.
It could also be caused by a miss-configuration within the Access Readsoft Broker Service files.
To resolve this issue Support will need to check some configuration files and run some scripts on the database. Therefore please see the following Get support in Access Capture and reference the title of this article and please include details of an invoice affected and the missing lines.
Invoices in Dimensions missing line detail after verifying in Readsoft
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