Skip to main content

Incorrect invoice number picked up

Updated yesterday

While Access Capture will collect the correct information from your scanned invoices in the majority of cases, there are instances where an incorrect value may be picked up.
​
If you find that the system has done this, you can check the field in the verification - Capture will then highlight where it has collected this information from. You can see this by:

  1. Click on the InvoiceNumber in the verification pane on the right hand side

  2. When you select this, the main Capture screen will highlight where it has collected this value from

  3. Note that if you do not see a highlighted area, this indicates that the value has been entered into the invoice number field manually

  4. You can set it to the correct value by either:

    • Remove the current invoice number, and type the correct value into the field

    • Hold down the Ctrl button on your keyboard and click + drag to draw a box around the value to be collected

Alternatively, if you find that this is happening for a large volume of your documents you can use the Send feedback about verify (the pen and paper icon) option to report this directly to Readsoft/Kofax (who write and maintain the Capture system).
​
More information on using the feedback options for Capture can be found in the Help section (accessible from the top right of the Capture screen)

Did this answer your question?